Live Support Chat Software allows site visitors to chat with a company representative and get their questions answered directly by clicking on a live help button embedded on a web page.
In the case of live chat software, one of the best uses of this specific software is the fact that it allows you to reach web browsers on a site. For e-commerce companies, this potential is infinite and extremely rewarding, as it allows them to reach new consumers for the first time, which can otherwise be eliminated. As a replacement for the pushy salesman in a store, when used correctly, a live chat application can proactively increase sales, but the trick sets the time and flow of the live chat program.
The big difference between live chat software and the traditional salesman is in a real world trade that makes people feel guilty of being at least polite if not more to someone who talks with them about an item. But in the online world where life is a bit more anonymous, they do not have loyalty or respect necessarily for a chat chat popup box, which means that many will simply click out of the box in a few seconds. Therefore, make sure your hook is fixed to keep your attention.
You also need to know how long to wait before you decide to contact web browsers on your site to try to proactively sell them or help them in their browsing. The time you wait is known as the golden rule for many who study the use of live chat applications and may vary between websites and industries. It basically bases on knowing your customers and will take some experimentation to get exactly right so be prepared to play with this time factor when downloading live chat software.
The best way to do this is to have an agent or yourself if you are a small online business owner, use the live chat program at different times of the day and register how the sales location works, giving customers different amounts of time to search. By recording times and lengths in a week or two, you will begin to notice a pattern for your own golden rule, or how long you can get people susceptible to your live chat program invitation.
During this time while experimenting with how long you should wait before approaching someone with a live chat program, you can also take some time to think about how to best meet conversations over instant messaging software. Not all browsers will be susceptible to invitations in the same way, just as in the same way that not all customers will stop talking to the customer service representative. With this in mind, you need to reduce your pitch and a convenient way to start the live chat program so you do not annoy customers.
The best way to do this is also experiment, as it is nice to have a set of rules in place, each site will attract different browsers and different attitudes. The good news is that after a few weeks of recording your efforts you will begin to see patterns that will make the use of your live chat program much more efficient in the long run and much more productive. Therefore, while you may have to play for it for a bit, you will come across a lot of better rewards from your efforts.